Every Player Deserves Fair Play.

Complaints Wiki is an independent consumer complaint aggregation platform that tracks disputes across two major sectors: online casinos and consumer finance. We collect publicly available complaint data from multiple independent sources, normalize it, and make it searchable — giving consumers and researchers a single place to assess brand accountability.

Our database currently tracks over 14 million complaints across both sectors:

• 94,000+ casino complaints across 1,370 brands from 5 independent review platforms
• 14.1 million consumer finance complaints from the U.S. Consumer Financial Protection Bureau (CFPB), covering credit reporting, debt collection, mortgages, and more

The database is updated daily with new complaints as they are published by our sources.

Casino complaints are aggregated from five independent review and dispute platforms:

• Casino Guru — the largest source with 49,000+ complaints
• AskGamblers — 35,000+ complaints with a 93% resolution rate
• Casino Reviews — 7,400+ complaints
• CasinoMeister — 2,200+ complaints
• LCB (LatestCasinoBonuses) — 2,100+ complaints
• OnlineCasinosLounge — complaint mediation service

Consumer finance complaints come from the CFPB public database, which is U.S. government public domain data freely available for research and analysis.

We aggregate publicly available complaint records from each source. Casino brand names are normalized and deduplicated across platforms using automated matching with manual review — so "Bet365", "bet365", and "Bet 365" all map to the same brand.

We do not modify complaint content. Resolution statuses, outcomes, and dates are preserved exactly as reported by each source. Personal information (emails, phone numbers) found in third-party data is redacted before display.

All data links back to the original source with proper attribution.

The database is updated daily. Casino complaint sources are scraped every morning, and CFPB data is synced every afternoon after the bureau publishes its daily update (typically around 2:30 PM UTC).

New complaints, status changes, and resolution updates are reflected within 24 hours of being published by the original source.

Resolution rate is the percentage of complaints marked as "resolved" or "closed" by the source platform. For casino complaints, this means the dispute platform considers the case closed — typically after mediation between the player and the casino.

A high resolution rate (above 80%) generally indicates a brand that engages with complaint platforms and works to resolve disputes. However, "resolved" does not always mean the consumer was fully satisfied — it means the case was addressed.

For CFPB complaints, resolution is indicated by the company's response status (e.g., "Closed with explanation", "Closed with monetary relief").

Complaints Wiki is operated by StatsDrone Inc., an independent data analytics company. We are not owned by, affiliated with, or endorsed by any casino, financial institution, or complaint platform listed on this site.

Our site may contain affiliate links to third-party services. However, affiliate relationships do not influence our complaint data, trust scores, or the order in which brands are displayed. Our data is sourced from independent, publicly available databases.